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Customer Service Courses

Business Enterprise and IT SF-BUIT1D-D(0000)000

  • Qualification
    Level 1 Diploma (Laser)
  • Type of study
    Full-Time
  • Venue
    South Downs Campus

This one year course is designed for you if you have an interest in developing a basic knowledge of how businesses function and the key skills needed to succeed, including IT.

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Customer Service Practitioner Apprenticeship SA-CUSEL2-D(0000)000

  • Qualification
    Level 2 Intermediate Apprenticeship Standard
  • Type of study
    Apprenticeships
  • Venue
    South Downs Campus

Providing customer service products and services for businesses and other organisations, through face-to-face, telephone, digital and written contact and communications.

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Customer Service Specialist Apprenticeship SA-CUSEL3-D(0000)000

  • Qualification
    Level 3 Advanced Apprenticeship Standard
  • Type of study
    Apprenticeships
  • Venue
    South Downs Campus

In this role, you’ll train to be an advocate of customer service within all sectors and organisation types.

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Preparation for a Career in Hospitality & Tourism SF-CCHC1C-D(0000)000

  • Qualification
    Level 1 Certificate
  • Type of study
    Full-Time
  • Venue
    South Downs Campus

A one year course that is for you if you would like to explore the exciting aviation industry and the requirements to become Cabin Crew alongside, Food and beverage service skills. This course is a great introduction to the service industries within hospitality.

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Principles of Customer Service SP-CUSE2C-D(0000)000

  • Qualification
    Level 2 Certificate
  • Type of study
    Part-Time
  • Venue
    South Downs Campus

This is an ideal programme for anyone looking to develop their understanding of the basics of Customer Service.

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Principles of Customer Service HP-CUSE2C-D(0000)001

  • Qualification
    Level 2 Certificate
  • Type of study
    Part-Time
  • Venue
    Havant Campus

This is an ideal programme for anyone looking to develop their understanding of the basics of Customer Service.

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Principles of Customer Service HD-CUSE2C-D(0000)000

  • Qualification
    Distance Learning Level 2 Certificate
  • Type of study
    Part-Time
  • Venue
    Various

This course is suitable for you if you are interested in customer service and if you are hoping for career progression or employment opportunities in the customer service industry.

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Principles of Customer Service HD-CUSE3C-D(0000)000

  • Qualification
    Distance Learning Level 3 Certificate
  • Type of study
    Part-Time
  • Venue
    Havant Campus

This online course will develop and sharpen your practical skills, enabling you to deliver effective, high-quality customer service within a range of environments.

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Understanding Retail Operations HD-UROP2C-D(0000)000

  • Qualification
    Distance Learning Level 2 Certificate
  • Type of study
    Part-Time
  • Venue
    Havant Campus

This qualification is designed for those new to or seeking employment in the retail industry and will cover all of the essential retail operations knowledge that you will need.

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