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Customer Service Courses

An air cabin crew student pointing towards emergency exit on a plane

An Introduction to Hospitality, Cabin Crew & Customer Service Industries SF-CCHC1C-D(0000)000

  • Qualification
    Level 1/2 Certificate
  • Type of study
    Full Time, Vocational
  • Venue
    South Downs Campus

A one-year course that is for you if you would like to explore the exciting aviation industry and the requirements to become cabin crew, alongside food and beverage service skills. This course is a great introduction to the service industries within hospitality.

students working together in class

Business Enterprise & IT SF-BUIT1D-D(0000)000

  • Qualification
    Level 1 Diploma (Laser)
  • Type of study
    Full Time, Vocational
  • Venue
    South Downs Campus

This one year course is designed for you if you have an interest in developing a basic knowledge of how businesses function and the key skills needed to succeed, including IT.

a woman serving a female customer in a store

Customer Service Practitioner Apprenticeship SA-CUSEL2-D(0000)000

  • Qualification
    Level 2 Intermediate Apprenticeship Standard
  • Type of study
    Apprenticeships
  • Venue
    South Downs Campus

Providing customer service products and services for businesses and other organisations, through face-to-face, telephone, digital and written contact and communications.

a woman serving a customer at a till

Customer Service Specialist Apprenticeship SA-CUSEL3-D(0000)000

  • Qualification
    Level 3 Advanced Apprenticeship Standard
  • Type of study
    Apprenticeships
  • Venue
    South Downs Campus

In this role, you’ll train to be an advocate of customer service within all sectors and organisation types.

a woman sat at a reception desk in a busy lobby

Principles of Customer Service SP-CUSE2C-D(0000)000

  • Qualification
    Level 2 Certificate
  • Type of study
    Adult Learning, Part Time
  • Venue
    South Downs Campus

This is an ideal programme for anyone looking to develop their understanding of the basics of Customer Service.

a women serving a customer at a till

Principles of Customer Service HP-CUSE2C-D(0000)001

  • Qualification
    Level 2 Certificate
  • Type of study
    Adult Learning, Part Time
  • Venue
    Havant Campus

This is an ideal programme for anyone looking to develop their understanding of the basics of Customer Service.

a women serving a customer their coffee

Principles of Customer Service HD-CUSE2C-D(0000)000

  • Qualification
    Distance Learning Level 2 Certificate
  • Type of study
    Adult Learning, Online Learning, Part Time
  • Venue
    Online

This course is suitable for you if you are interested in customer service and if you are hoping for career progression or employment opportunities in the customer service industry.

waiter helping a customer decide what food to order in a restaurant

Principles of Customer Service HD-CUSE3C-D(0000)000

  • Qualification
    Distance Learning Level 3 Certificate
  • Type of study
    Adult Learning, Online Learning, Part Time
  • Venue
    Online

This online course will develop and sharpen your practical skills, enabling you to deliver effective, high-quality customer service within a range of environments.

someone browsing through clothing on a rail in a store

Understanding Retail Operations HD-UROP2C-D(0000)000

  • Qualification
    Distance Learning Level 2 Certificate
  • Type of study
    Adult Learning, Online Learning, Part Time
  • Venue
    Online

This qualification is designed for those new to or seeking employment in the retail industry and will cover all of the essential retail operations knowledge that you will need.

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