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Apprenticeships Customer Service Courses

a woman serving a female customer in a store

Customer Service Practitioner Apprenticeship SAA-CUSEL2/P01

  • Qualification
    Level 2 Intermediate Apprenticeship Standard
  • Type of study
    Apprenticeships
  • Venue
    South Downs Campus

This Level 2 Customer Service Practitioner Apprenticeship prepares you to deliver high-quality customer service across different settings. You’ll develop communication, problem-solving and product knowledge skills while supporting customers face-to-face, digitally and by phone.

a women serving a customer at a till

Customer Service Specialist Apprenticeship SAA-CUSEL3/P01

  • Qualification
    Level 3 Advanced Apprenticeship Standard
  • Type of study
    Apprenticeships
  • Venue
    South Downs Campus

This Level 3 Customer Service Specialist Apprenticeship develops advanced customer service skills. You’ll handle complex enquiries and complaints, act as an escalation point, analyse customer data and support service improvements across a range of professional environments.

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