Principles of Customer Service

Distance Learning Level 3 Certificate

waiter helping a customer decide what food to order in a restaurant

Availability & Details

Principles of Customer Service - Level 3 Distance Learning Havant - Skills Network HD-CUSE3C-G(2021)001

Havant Campus

Type of study
Distance Education, Part-Time

03-Aug-2020 - 30-Jul-2021 (weeks)

Examination board
Course Full Fee £322.00
Exam Full Fee £77.00
Course Learning Loan £399.00


You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.

Ideally you will have completed Level 2 Customer Service or be able to demonstrate skills at this level.

On this online course, you will study the following units:

  1. Understand the customer service environment
  2. Principles of business
  3. Understand how to resolve customers’ problems and complaints
  4. Understand customers and customer retention
  5. Understand how to monitor customer service interactions and feedback
  6. Understand how knowledge, resources and service partnerships are used to support customer service delivery
  7. Understand equality, diversity and inclusion in the workplace

All learning will take place using an interactive distance learning platform with a virtual tutor and an HSDC assessor, who will be on hand for any queries and will mark your assessments and provide you with feedback.

You will be assessed through online assessments.

Upon completion of this course, you will be ready for the workplace and will have the much-needed skills for any job which involves working with customers in roles such as a Customer Service Manager, Customer Service Coordinator or a Customer Service Supervisor.

I overcame a couple of barriers by working really hard to get the top grades. My experience was really good, with the course and the lecturers, the residentials and activities, together it was all really good. I had really great teaching support, I could always go to the lecturers and speak to them if I needed to.

David Stenning, Public Services student

There are lots of people at the college, each studying a diverse range of courses, people from all different areas come to study here, it creates a sense of community, there is a huge social aspect to college life across all courses.

Lee Backhouse, BTEC student

You take control of your own learning…the college were really helpful and always willing to do anything and go that extra step to help me get my grades.

Scarlette Tiller, A Level student