You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.
Ideally you will have completed Level 2 Customer Service or be able to demonstrate skills at this level.
On this online course, you will study the following units:
All learning will take place using an interactive distance learning platform with a virtual tutor and an HSDC assessor, who will be on hand for any queries and will mark your assessments and provide you with feedback.
You will be assessed through online assessments.
Upon completion of this course, you will be ready for the workplace and will have the much-needed skills for any job which involves working with customers in roles such as a Customer Service Manager, Customer Service Coordinator or a Customer Service Supervisor.
I’m very, very happy, I didn’t expect to do so well. The College has been helpful and supportive. I loved my courses, and the teachers were really good – every single one of them. The facilities are great, but it’s the staff that really make this place.Matthew Randell, A Level student
“HSDC provided me with the opportunity for autonomous study and the choice of subjects that I wanted to study, which helped me develop relevant knowledge as well as relevant skills for the workplace.”Lucas Ratcliffe, A Level and CTEC student
The college is a bright and happy place, everyone is kind and friendly to each other.Megan Hall, A Level student