Principles of Customer Service

Distance Learning Level 3 Certificate

waiter helping a customer decide what food to order in a restaurant

Principles of Customer Service

Distance Learning Level 3 Certificate

Availability & Details

Principles of Customer Service - Level 3 Distance Learning Havant - Skills Network HD-CUSE3C-G(2021)001

Venue
Online

Type of study
Adult Learning, Online Learning, Part Time

Dates
03-Aug-2020 - 30-Jul-2021 (weeks)

Examination board
NCFE
 Fees
Course Full Fee £322.00
Exam Full Fee £77.00
Course Learning Loan £399.00

Principles of Customer Service - Level 3 Distance Learning Havant - Skills Network HD-CUSE3C-G(2123)001

Venue
Online

Type of study
Adult Learning, Online Learning, Part Time

Dates
01-Aug-2021 - 31-Jul-2023 (weeks)

Examination board
NCFE
 Fees
Course Full Fee £322.00
Exam Full Fee £77.00
Course Learning Loan £399.00

How to apply

Contact us

Fees Explained

Overview

You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.

94% of online learners achieved in 2018/19

Ideally you will have completed Level 2 Customer Service or be able to demonstrate skills at this level.

On this online course, you will study the following units:

  1. Understand the customer service environment
  2. Principles of business
  3. Understand how to resolve customers’ problems and complaints
  4. Understand customers and customer retention
  5. Understand how to monitor customer service interactions and feedback
  6. Understand how knowledge, resources and service partnerships are used to support customer service delivery
  7. Understand equality, diversity and inclusion in the workplace

All learning will take place using an interactive distance learning platform with a virtual tutor and an HSDC assessor, who will be on hand for any queries and will mark your assessments and provide you with feedback.

You will be assessed through online assessments.

Upon completion of this course, you will be ready for the workplace and will have the much-needed skills for any job which involves working with customers in roles such as a Customer Service Manager, Customer Service Coordinator or a Customer Service Supervisor.

I’m very, very happy, I didn’t expect to do so well. The College has been helpful and supportive. I loved my courses, and the teachers were really good – every single one of them. The facilities are great, but it’s the staff that really make this place.

Matthew Randell, A Level student

“HSDC provided me with the opportunity for autonomous study and the choice of subjects that I wanted to study, which helped me develop relevant knowledge as well as relevant skills for the workplace.”

Lucas Ratcliffe, A Level and CTEC student

The college is a bright and happy place, everyone is kind and friendly to each other.

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