Principles of Customer Service
Distance Learning Level 3 Certificate
You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.
- Type of study
- Distance Education, Part-Time
- Examination board
Availability & Details
Ideally you will have completed Level 2 Customer Service or be able to demonstrate skills at this level.
On this online course, you will study the following units:
- Understand the customer service environment
- Principles of business
- Understand how to resolve customers’ problems and complaints
- Understand customers and customer retention
- Understand how to monitor customer service interactions and feedback
- Understand how knowledge, resources and service partnerships are used to support customer service delivery
- Understand equality, diversity and inclusion in the workplace
All learning will take place using an interactive distance learning platform with a virtual tutor and an HSDC assessor, who will be on hand for any queries and will mark your assessments and provide you with feedback.
You will be assessed through online assessments.
Upon completion of this course, you will be ready for the workplace and will have the much-needed skills for any job which involves working with customers in roles such as a Customer Service Manager, Customer Service Coordinator or a Customer Service Supervisor.
Future Career Opportunities
The teaching and support was really great, the quality was really great, all the teachers really care about your education as well as your wellbeing, they take everything into consideration and they’re great.Katie Whittingham, A Level student
I focused and worked hard to get the grades. I had some support from my lecturer during a stressful time. The college is really good and supportive.Natasha Boerer, BTEC student
The college is a bright and happy place, everyone is kind and friendly to each other.Megan Hall, A Level student