Principles of Customer Service

Distance Learning Level 3 Certificate

waiter helping a customer decide what food to order in a restaurant

Availability & Details

Principles of Customer Service - Level 3 Distance Learning Havant - Skills Network HD-CUSE3C-G(2123)001


Type of study
Adult Learning, Online Learning, Part Time

01-Aug-2021 - 31-Jul-2023 (weeks)

Examination board
Exam Full Fee £77.00
Course Full Fee £322.00
Course Learning Loan £399.00


You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.

Ideally you will have completed Level 2 Customer Service or be able to demonstrate skills at this level.

On this online course, you will study the following units:

  1. Understand the customer service environment
  2. Principles of business
  3. Understand how to resolve customers’ problems and complaints
  4. Understand customers and customer retention
  5. Understand how to monitor customer service interactions and feedback
  6. Understand how knowledge, resources and service partnerships are used to support customer service delivery
  7. Understand equality, diversity and inclusion in the workplace

All learning will take place using an interactive distance learning platform with a virtual tutor and an HSDC assessor, who will be on hand for any queries and will mark your assessments and provide you with feedback.

You will be assessed through online assessments.

Upon completion of this course, you will be ready for the workplace and will have the much-needed skills for any job which involves working with customers in roles such as a Customer Service Manager, Customer Service Coordinator or a Customer Service Supervisor.

My experience at the College was great, it’s very different to school, and I think it’s a good step to going to university. The support was amazing, I loved all of my teachers, they helped me through everything. The College is friendly and you will succeed.

Heidi Adamson Brattland, A Level student

I would say it’s a college that really balances academia with fun, there is lots of extra-curricular stuff that you can get involved in. It has a really good work/life balance.

Laura Hagedorn, A Level student

My experience at the college was enjoyable and productive, with thoroughly helpful people surrounding you, an excellent experience. I wasn’t expecting it to be as good as it was, with the work shop time and experience I had, it was a great two years preparing me for the next stage.

Edward Smith, BTEC student