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Principles of Customer Service

Distance Learning Level 3 Certificate

waiter helping a customer decide what food to order in a restaurant

Availability & Details

Principles of Customer Service - Level 3 Distance Learning Havant - Skills Network HD-CUSE3C-G(2224)001

Venue
Online

Type of study
Adult Learning, Online Learning, Part Time

Dates
01-Aug-2022 - 31-Jul-2024 (weeks)

Examination board
NCFE

Principles of Customer Service - Level 3 Distance Learning Havant - Skills Network HD-CUSE3C-G(2123)001

Venue
Online

Type of study
Adult Learning, Online Learning, Part Time

Dates
01-Aug-2021 - 31-Jul-2023 (weeks)

Examination board
NCFE
Fees
Exam Full Fee £77.00
Course Full Fee £322.00
Course Learning Loan £399.00

Overview

You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.

Ideally you will have completed Level 2 Customer Service or be able to demonstrate skills at this level.

On this online course, you will study the following units:

  1. Understand the customer service environment
  2. Principles of business
  3. Understand how to resolve customers’ problems and complaints
  4. Understand customers and customer retention
  5. Understand how to monitor customer service interactions and feedback
  6. Understand how knowledge, resources and service partnerships are used to support customer service delivery
  7. Understand equality, diversity and inclusion in the workplace

All learning will take place using an interactive distance learning platform with a virtual tutor and an HSDC assessor, who will be on hand for any queries and will mark your assessments and provide you with feedback.

You will be assessed through online assessments.

Upon completion of this course, you will be ready for the workplace and will have the much-needed skills for any job which involves working with customers in roles such as a Customer Service Manager, Customer Service Coordinator or a Customer Service Supervisor.


The teaching and support was really great, the quality was really great, all the teachers really care about your education as well as your wellbeing, they take everything into consideration and they’re great.

Katie Whittingham, A Level student

My time at the college was definitely life changing, I have learnt a lot of new skills, and obviously it’s a completely new experience. The support was great, there was always people there to help and try make it as easy as they can for you. The college is really fantastic, it has helped me on the way to get to what I want to achieve within my career goals.

Erin Morgan, BTEC student

I’m very, very happy, I didn’t expect to do so well. The College has been helpful and supportive. I loved my courses, and the teachers were really good – every single one of them. The facilities are great, but it’s the staff that really make this place.

Matthew Randell, A Level student