Principles of Customer Service (Distance Learning)
NCFE Level 3 Certificate in Principles of Customer Service
More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
This nationally recognised qualification will help you gain and develop a career in the customer service industry, and will provide you with the knowledge and skills which are essential to all job roles that involve working with customers. Do you want to work in this competitive yet exciting environment? Complete this course to get ahead of the competition by exploring important aspects of the sector
This course is ideal for those who wish to learn about communication in customer service, the delivery of customer service in different sectors, and how to make improvements to customer service.
- Type of study
- Distance Education
- Examination board
Availability & Details
Ideally you would have achieved a Level 2 in Customer Service or similar course at the same level.
This course is split into seven manageable units:
- Understand the customer service environment
- Principles of business
- Understand how to resolve customers’ problems and complaints
- Understand customers and customer retention
- Understand how to monitor customer service interactions and feedback
- Understand how knowledge and resources and service partnerships are used to support customer service delivery
- Understand equality, diversity and inclusion in the workplace.
If you are aged 19 or over and have lived in the UK for 3 years or more, you may be able to start this course without paying a penny upfront through the Advanced Learner Loan scheme.
My experience at the college has been really good, it’s been really rewarding, all the lecturers were so lovely and supportive there’s no way I could have done it without them - the teaching has been outstanding.Lucie Brooks, A Level student
The teaching and support was absolutely brilliant, they couldn’t have done anything more or anything better, if I had any questions my lecturers would always stay behind to help me if I needed it and their emails were always open, it was second to none. This college is the best by far.Amber Searle, BTEC student
Everyone at the College was really helpful, and there’s lots of facilities, meaning it’s very easy to get your work done on time, and get good grades. The teaching and support was excellent, they were always on top of it, and made sure you got work done on time and you were challenged. Everyone is friendly and its really diverse, meaning you can get involved in lots of different things.Conor Ward, BTEC student
Upon completion of this course you will be workplace ready, or be able to progress to another Adult Learning course or be able to progress to other Level 3 courses.