Principles of Customer Service (Distance Learning)

NCFE Level 3 Certificate in Principles of Customer Service

More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.

This nationally recognised qualification will help you gain and develop a career in the customer service industry, and will provide you with the knowledge and skills which are essential to all job roles that involve working with customers. Do you want to work in this competitive yet exciting environment? Complete this course to get ahead of the competition by exploring important aspects of the sector

This course is ideal for those who wish to learn about communication in customer service, the delivery of customer service in different sectors, and how to make improvements to customer service.


Type of study
Distance Education
Examination board

Availability & Details

Level 3 Principles of Customer Service (Distance Learning Havant) HS-CUSE3C-G(1920)S01

Will not have any timetabled classes as this is like Vision 2 learn
Havant Campus
01-Aug-2019 - 31-Jul-2020 (weeks)
Course Full Fee £399.00
Course Learning Loan £399.00

Ideally you would have achieved a Level 2 in Customer Service or similar course at the same level.

This course is split into seven manageable units:

  • Understand the customer service environment
  • Principles of business
  • Understand how to resolve customers’ problems and complaints
  • Understand customers and customer retention
  • Understand how to monitor customer service interactions and feedback
  • Understand how knowledge and resources and service partnerships are used to support customer service delivery
  • Understand equality, diversity and inclusion in the workplace.

Online assessments.

If you are aged 19 or over and have lived in the UK for 3 years or more, you may be able to start this course without paying a penny upfront through the Advanced Learner Loan scheme.

How to apply

Contact us


Upon completion of this course you will be workplace ready, or be able to progress to another Adult Learning course or be able to progress to other Level 3 courses.

The tutors were really supportive and it was all thanks to them that I have achieved what I have. I’ve also made loads of great friends and really enjoyed my time at the college.

Lizaveta Sinkerich, A Level student

My experience at the College was great, it’s very different to school, and I think it’s a good step to going to university. The support was amazing, I loved all of my teachers, they helped me through everything. The College is friendly and you will succeed.

Heidi Adamson Brattland, A Level student

Everyone at the College was really helpful, and there’s lots of facilities, meaning it’s very easy to get your work done on time, and get good grades. The teaching and support was excellent, they were always on top of it, and made sure you got work done on time and you were challenged. Everyone is friendly and its really diverse, meaning you can get involved in lots of different things.

Conor Ward, BTEC student