Principles of Team Leading

Distance Learning Level 2 Certificate

two women collaborating

Availability & Details

Principles of Team Leading - Level 2 Certificate - Distance Learning HD-POTL2C-D(0000)000

Venue
Distance Learning (Administrated from South Downs)

Type of study
Distance Education, Part-Time

Dates
Academic Year 2021-22 (1 year)

Examination board
C&G ILM

Overview

Studying for the Level 2 Certificate in Principles of Team Leading is the perfect start if you are looking to improve your career and push for promotion.  With a recognised course in team leading and the skills developed throughout this qualification, you will be much more prepared to manage those around you to high levels of success.

There is an expectation that learners would have a minimum of Level 1 English or skills at that level prior to enrolment.

Unit 1 – Principles of team leading – This unit provides you with an understanding of leadership styles in organisations.

Unit 2 – Understand business – This unit equips you with an understanding of organisational structures and the business environment.

Unit 3 – Understand how to communicate work-related information – This unit equips you with an understanding of the principles and techniques of work-related communication both verbally and in writing.

Unit 5 – Understand customers – This unit provides you with an understanding of the different types of customers.

Unit 6 – Understand how to deliver customer service and resolve problems – This unit equips you with an understanding of customer service delivery and the relationship between customer service and brand.

Unit 7 – Principles of equality and diversity in the workplace – This unit develops your understanding of standards and expectations for equality and diversity in the workplace.

Unit 8 – Understand how to develop working relationships with colleagues – This unit provides you with an understanding of the principles of effective team working.

Unit 9 – Understand health and safety procedures in the workplace – This unit aims to provide you with an understanding of individual health and safety responsibilities and laws affecting the workplace.

Once you have enrolled on the course, you will be allocated a tutor and assigned to your learning platform. Induction will follow and then you will be able to commence your course.

You will be assessed by submitting individual units of work and receive feedback for each unit as you progress. There is no final exam.

This course is free to all learners.

On completion of this course you will be workplace ready or have enhanced your existing work skills. You could progress on to any other distance learning course or look into Level 3 options.


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