Operational & Departmental Manager Apprenticeship

Level 5 Higher Apprenticeship Standard

a woman speaking to a team


The Operations and Departmental Manager Apprenticeship is aimed at employees already working in positions of authority and are looking to gain a qualification to help improve their ways of working; e.g. Operations Manager, Regional Manager, Divisional Manager, Store Manager, Head of Department and a variety of specialist managers.

Your current responsibilities may include, but not be limited to: inputting strategic planning, creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management and talent management as well as supporting people through coaching & mentoring.

An Operations or Departmental Manager leads and projects according to predetermined goals and objectives, as part of an organisation’s wider strategy. 

During this Apprenticeship you’ll develop into a manager who can create and deliver operational plans, manage projects, finances, resources and talent and coach/mentor members of staff.

How to apply

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Our expectation is that all Apprentices should already possess English and Maths to a GCSE grade C/4 or equivalent. However, we will consider applicants without these grades subject to an initial assessment with one of the Apprenticeship Team. A Level 3 qualification in a similar sector or significant experience is also required for this qualification.

HSDC offers multiple delivery options for Operational and Departmental Management. Learners can undertake the Apprenticeship as a fully work based Apprenticeship. Learners can attend our mixed business group based at our South Downs Campus and mix with managers from other organisations. We also offer the opportunity to have a class based at your businesses (provided you have training rooms and sufficient numbers of staff interested in the course). If you’d like a group of only your own staff, but don't want to train at your premises, we offer a standalone group option based at any of our campuses (Havant, Alton and Waterlooville).  

Typical Course Duration: 21 months & 1-3 months End Point Assessment period.

Apprentices can be taught via classroom delivery, work based learning/assessment and vocational “on and off the job training”. This is always dependent on the course, the preferences of the business and the wishes of the learner.

Knowledge test, Interview, Portfolio, Project, Presentation and Professional Discussion.

On completion, Apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with three years of management experience can apply for Chartered Manager status through the CMI.

Opportunities may exist to gain professional accreditation in your chosen field post completion of the qualification. Your Assessor will support you with information on gaining professional accreditation. 

As we work with Apprentices that are already employed, if you attend our day release programmes you will mix with a diverse range of businesses with Apprentices in the same sector.

“HSDC provided me with the opportunity for autonomous study and the choice of subjects that I wanted to study, which helped me develop relevant knowledge as well as relevant skills for the workplace.”

Lucas Ratcliffe, A Level and CTEC student

You’re here to learn and you want to learn, and the lecturers make it fun. You don’t have to come to college but you want to come to college.

Natalie Thorpe, A Level student

The tutors were really supportive and it was all thanks to them that I have achieved what I have. I’ve also made loads of great friends and really enjoyed my time at the college.

Lizaveta Sinkerich, A Level student