Please ensure Javascript is enabled for purposes of website accessibility

An Introduction to Hospitality, Cabin Crew & Customer Service Industries

Level 1/2 Certificate

An air cabin crew student pointing towards emergency exit on a plane

Availability & Details

Introduction to Hospitality Cabin Crew and Customer Service Industries - Level 1 Certificate SF-CCHC1C-D(0000)000

South Downs Campus

Type of study
Full Time, Vocational

Academic Year 2023-24 (1 years)

Examination board
City & Guilds

Apply Now

How to apply

Contact us


A fantastic new one-year comprehensive course that includes specific skills development within the airline and hospitality industries. You will learn, develop and practise skills required for employment within these exciting sectors.

You will have the opportunity to visit the industry and learn expert knowledge from guest speakers, complete work experience and gain two qualifications alongside Mathematics and English.

Four GCSEs at grade 2 or ideally grade 3 or above (at least one grade 3 in English or Mathematics).

Level 1 Certificate in Exploring the Aviation Industry will include the following topics:

  • The aviation industry
  • Aviation terminology
  • Airport location geography
  • Customer service in aviation
  • Teamwork in aviation
  • Preparation for entry to employment in the aviation industry

Level 2 NVQ Diploma in Food and Beverage Services will include the following topics:

  • Work effectively as part of a hospitality team
  • Health and safety
  • Table service
  • Prepare and serve drinks
  • Use specialised equipment
  • Prepare and clear
  • Maintain and deal with payments
  • Employment rights and responsibilities in the hospitality, leisure and travel and tourism sectors
  • Positive impressions

Level 2 City and Guilds in The Principles of Customer Service

  • Delivering good customer service to different types of customers
  • Organisational customer service policies and procedures
  • Benefits of having a good organisation reputation
  • Qualities and attributes required in the customer service role
  • The importance of responding effectively to customers' needs, expectations and complaints
  • The importance of different methods of communication used to deal with different types of customers

This course offers much more than traditional lessons in a classroom. At HSDC South Downs we pride ourselves on our fantastic learning resources and this includes our aircraft teaching space and fully operational restaurant 74 South that is open to the public.

You will complete a range of assessments within these environments and you will be required to wear a uniform twice a week.

Coursework, roleplay, short answer tests, practical and written assessments.

This course requires you to purchase a uniform and kit and we include trips to enhance your learning and experience of the industry. All of these costs will be explained at your college interview and if you are in receipt of financial assistance, you will be supported with these costs.

Following this course, you could go on to study Level 2 Air Cabin Crew and Ground Operations or Level 3 Supervision in Hospitality. You could also go on to employment within the industry or an Apprenticeship within the hospitality/airline industry.

The Goodwood Academy Chefs visit HSDC each year to give talks, demos and host guest chef dinners, giving you the opportunity to cook from their menus and practice some refined skills. They also offer butchery demos and visits to their expansive site, to view organic growing, focusing on sustainability and local produce.


The teaching and support was really great, the quality was really great, all the teachers really care about your education as well as your wellbeing, they take everything into consideration and they’re great.

Katie Whittingham, A Level student

There are lots of people at the college, each studying a diverse range of courses, people from all different areas come to study here, it creates a sense of community, there is a huge social aspect to college life across all courses.

Lee Backhouse, BTEC student

This is a really good college, and it is definitely somewhere you can achieve your dreams.

Yolanda Stemp, BTEC student