This is an engaging and interactive course in Customer Service. Guest speakers from local businesses and visits to a nearby business give a real insight into the world of business. Along with this, there will be an opportunity for workshops to help with CV writing, job applications and interview techniques and relevant practice to make sure you are ready to enter the business world.
As all companies are now looking to employ staff who already hold a Level 2 Certificate in English and Mathematics (i.e. GCSE grade C or above), a requirement for the course is that you have a minimum of Level 1 in English and Mathematics or be prepared to sit an English and Maths assessment to establish your current levels. However,all applications will be considered on an individual basis.
Tutor has a wide and varied industry knowedge. There are visits from local businesses to speak about Customer Service and Business in the workplace as well as observations of workplace activites. As part of the course you may also be able to spend time shadowing College administrators to gain hands on experience. The course will run for 18 weeks, 1 day a week 9.15-14.30 – plus additional workshops.
Classroom based tasks, and portfolio building with assignments.
This course is FREE if you meet the eligibility requirements or depending on your circumstances, you may be eligible to receive full or part funding for the course. Please do contact us and we will be happy to advise you.
On completion of this course you will be work place ready or could progress on to any other Adult Learning course. There is the opportunity to progress to a level 3 which is offered as a distance learning course.
“I owe the staff a lot and I wouldn't be where I am today without them.”Tom Andrews, A Level Student
My time at the college was definitely life changing, I have learnt a lot of new skills, and obviously it’s a completely new experience. The support was great, there was always people there to help and try make it as easy as they can for you. The college is really fantastic, it has helped me on the way to get to what I want to achieve within my career goals.Erin Morgan, BTEC student
You’re here to learn and you want to learn, and the lecturers make it fun. You don’t have to come to college but you want to come to college.Natalie Thorpe, A Level student