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The role is very varied and although Hospitality Team Members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.
Our expectation is that all Apprentices should already possess English and Maths to a GCSE grade C/4 or equivalent. However, we will consider applicants without these grades subject to an initial assessment with one of the Apprenticeship Team.
The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after. Typical Course Duration: 12 months & 1-3 months End Point Assessment period.
Apprentices can be taught via classroom delivery, work-based learning/assessment, and vocational “on and off the job training”. This is always dependent on the course, the preferences of the business, and the wishes of the learner.
Practical observation in the workplace, professional discussion on your portfolio and a work based project presentation.
