This qualification allows you to gain a thorough understanding of retail operations, which will enable you to progress within or pursue a career in the retail sector. You will gain an understanding of effective customer service, teamwork and what to expect when working in the retail sector.
As all employers are now looking to recruit people who already hold a Level 2 Certificate in English and Mathematics (e.g. GCSE grade C/4 or above), a requirement for the course is that you have a minimum of Level 1 in English or be prepared to sit an English assessment to establish your current levels. Please discuss any queries regarding your Mathematics and English because all applications will be considered on an individual basis.
Unit 1: Understanding customer service in the retail sector
In this unit you will learn how important effective customer service is to a retail business, particularly in relation to customer needs, customer service procedures and dealing with customer complaints.
Unit 2: Understanding the retail selling process
This unit explores the benefits of product knowledge and using questions to identify customer needs. It will also help you to understand selling models and how sales are closed.
Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business
In this unit, you will cover various aspects involved in the effectiveness of a retail business. This includes understanding employment rights and responsibilities, the importance of effective teamwork and communication skills.
Unit 4: Understanding how a retail business maintains health and safety on its premises
In this unit, you will look at health and safety in a retail environment, including what actions to take in an emergency and what is considered general safe working practice.
Unit 5: Understanding retail consumer law
In this unit, you will examine consumer legislation, including protection against unfair trading practices and consequences for business and employees of contravening retail law.
Unit 6: Understand how to deal with customer queries and complaints in a retail environment
This unit will give you an understanding of how to resolve queries and complaints in a retail environment and how this could contribute to customer confidence.
Unit 7: Understanding the handling of customer payments in a retail business
This unit will provide you with an understanding of the different payment methods accepted from retail customers and the risks involved in handling payments. This will cover the key responsibilities of a retail cashier.
Unit 8: Understanding the control, receipt and storage of stock in a retail business
In this unit, you will gain an understanding of the importance of having the right stock levels and will cover how goods are received and how stock should be stored to prevent damage or loss.
This is an online course and you will be supported by a qualified assessor who will mark your work and give you feedback.
You will be assessed through a portfolio of work that you will build as you progress through the units. There is no exam.
On completion of this online course, you could go on to study retail management courses.
I focused and worked hard to get the grades. I had some support from my lecturer during a stressful time. The college is really good and supportive.Natasha Boerer, BTEC student
There are great teachers here. This college has felt more like a university than a school, and it’s definitely lived up to that more grown-up feel.Vicky Lipscombe, A Level student
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