Preparation for a Career in Hospitality & Tourism Level 1

An air cabin crew student pointing towards emergency exit on a plane
Getting Ahead

Preparation for a Career in Hospitality & Tourism Level 1 Certificate at South Downs Campus

This Getting Ahead work will familiarise you with the types of customer service standards required in the airline and hospitality industries, it will also introduce you to the phonetic alphabet used within our industry in preparation for your new course in September.

Did you know? Pre-COVID-19, Hospitality and Tourism employed around 2.9 million people in the UK, which made up around 9% of the UK workforce. British Airways transported more than 42 million passengers around the world every year and a plane took off or landed at London Heathrow Airport every 45 seconds.

British Airways have produced a very interesting and informative television series called “A Very British Airline”. This programme will introduce you to various jobs within the airline and hospitality industries.

Please watch all three episodes and take notice of how dedicated and professional the staff are in their initial training course with British Airways, then answer the questions listed below. Please also observe the uniform standards as you will be required to wear a uniform on your new course.

  1. Describe the professionalism of the new British Airways recruits.
  2. Explain how their new British Airways uniforms make the new recruits feel.
  3. Explain the British Airways standards of uniform, hair and makeup.
  4. Pick out and describe three good examples of customer service that the new recruits have had to respond to in the challenges set in their training.

Episode 1

Episode 2

Episode 3

Study the phonetic alphabet, learn to spell your name by memory using this alphabet and then explain why we use the alphabet in our industry.

*This is a representation of your learning space and may not be the exact room you will be using

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