This Getting Ahead work will familiarise you with the types of customer service standards required in the airline and hospitality industries, it will also introduce you to the phonetic alphabet used within our industry in preparation for your new course in September.
Did you know? Pre-COVID-19, Hospitality and Tourism employed around 2.9 million people in the UK, which made up around 9% of the UK workforce. British Airways transported more than 42 million passengers around the world every year and a plane took off or landed at London Heathrow Airport every 45 seconds.
British Airways have produced a very interesting and informative television series called “A Very British Airline”. This programme will introduce you to various jobs within the airline and hospitality industries.
Please watch all three episodes and take notice of how dedicated and professional the staff are in their initial training course with British Airways, then answer the questions listed below. Please also observe the uniform standards as you will be required to wear a uniform on your new course.
Study the phonetic alphabet, learn to spell your name by memory using this alphabet and then explain why we use the alphabet in our industry.
Read the following newspaper article – Learning the secret to looking good at 30,000ft at Virgin Atlantic’s very own “Groom School”.
Read up on the Phonetic Alphabet.
I’m really happy and pleased with my grades. I really loved my time at the college, I have also made lots of friends, it’s a really nice place to be, I don’t want to leave.Lauren Piper, A Level student
“HSDC provided me with the opportunity for autonomous study and the choice of subjects that I wanted to study, which helped me develop relevant knowledge as well as relevant skills for the workplace.”Lucas Ratcliffe, A Level and CTEC student
Everyone at the College was really helpful, and there’s lots of facilities, meaning it’s very easy to get your work done on time, and get good grades. The teaching and support was excellent, they were always on top of it, and made sure you got work done on time and you were challenged. Everyone is friendly and its really diverse, meaning you can get involved in lots of different things.Conor Ward, BTEC student