Learn and achieve with added flexibility.
If you’re 19 or over and looking for a FREE flexible Level 2 Distance Learning opportunity that leads to a nationally-recognised qualification, then we can help.
All courses are fully-certified by the awarding body NCFE and are designed to support your personal and professional development. Importantly, you’ll have access to a tutor who’ll support and mentor you throughout the duration of your course. As a result, you can continue your education at a time and place of your own choosing.
There are also a number of Level 3 courses available listed below, along with any fee information.
Current Distance Learning courses offered are subject to uptake and include:
This course reviews the essential knowledge required to carry out everyday and complex administration tasks such as managing information and supporting events. This qualification is based on the business and administration national occupational standards and is recognised as the technical certificate component of the Level 2 Apprenticeship in Business and Administration. This may be particularly useful for those developing a career within an office environment or looking to move into such a role. Click here for more information.
Covers topics fundamental to the delivery of excellent customer service. The course helps to increase understanding and meeting customer needs, giving a great customer experience, learning from feedback and promoting products and services. Suitable for all sectors, the Certificate in Customer Service can help develop the learners understanding of the importance of excellent customer service to both colleagues and external contacts. Applicants do not need to be working in a customer service environment to achieve this qualification. Click here for more information.
Extend your understanding of equality and diversity with this qualification developed to address new legislation, reinforcing the importance of equality and diversity within different contexts and the different issues affecting equality and diversity in today’s society. This qualification is particularly useful for those working or aspiring to work in a business, education or volunteer sector. Click here for more information.
This course explores communication techniques and how values, attitudes and beliefs can affect interactions. This qualification aims to develop interaction and interpersonal skills to help positively develop service delivery. The qualification covers how information, advice or guidance can be explored and how group interaction can be utilised. It also covers ways of managing information, including storage and retrieval and how to comply with the law. To find out more, contact the Adult Learning Team using the contact form to the right.
Efficient and productive processes for every workplace. This valuable qualification benefits those wanting to gain insight into current business improvement techniques and develop practical, efficient workplace skills. To find out more, contact the Adult Learning Team using the contact form to the right.
The aim of this qualification is to provide learners with the knowledge and understanding required to successfully lead a team. Click here for more information.
This nationally recognised qualification will help you gain and develop a career in the customer service industry, and will provide you with the knowledge and skills which are essential to all job roles that involve working with customers. Do you want to work in this competitive yet exciting environment? Complete this course to get ahead of the competition by exploring important aspects of the sector. Click here for more information.
Course cost – £399
This qualification will enable you to develop a thorough knowledge and understanding of mental health and well-being. It will equip learners with the skills needed to work in a mental health service, making it ideal for those who want to progress in the health and social care sector. Click here for more information.
Course cost – £450.00
This course provides you with the knowledge to gain a solid grounding in what it takes to organise, manage and motivate work teams. It will allow you to become confident in your ability to perform in your role, as you learn the tools and techniques necessary for developing yourself as a leader. Organisation and work delegation processes will be explored, alongside the most effective techniques for managing conflict. Click here for more information.
Course cost – £549.00