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Air Cabin Crew Courses

Getting Ahead

Air Cabin Crew Courses at South Downs Campus

This Getting Ahead work will familiarise you with the types of customer service standards required in the airline and hospitality industries, it will also introduce you to the phonetic alphabet used within our industry in preparation for your new course in September.

 

Air Cabin class

British Airways have produced a very interesting and informative television series called “A Very British Airline”. This programme will introduce you to various jobs within the airline and hospitality industries.

Please watch all three episodes and take notice of how dedicated and professional the staff are in their initial training course with British Airways, then answer the questions listed below. Please also observe the uniform standards as you will be required to wear a uniform on your new course.

  1. Describe the professionalism of the new British Airways recruits.
  2. Explain how their new British Airways uniforms make the new recruits feel.
  3. Explain the British Airways standards of uniform, hair and makeup.
  4. Pick out and describe three good examples of customer service that the new recruits have had to respond to in the challenges set in their training.

Episode 1

Episode 2

Episode 3

Study the phonetic alphabet, learn to spell your name by memory using this alphabet and then explain why we use the alphabet in our industry.

Read the following newspaper article – Learning the secret to looking good at 30,000ft at Virgin Atlantic’s very own “Groom School”.

Read up on the Phonetic Alphabet.

Resources

Meet your Lecturers

  • air cabin crew lecturer kim hill

    Kim Hill

  • Karen Harris

  • Alison Holmes

  • Katie Warrior

We look forward to seeing you soon!

Your Learning Space

*This is a representation of your learning space and may not be the exact room you will be using

The tutors were really supportive and it was all thanks to them that I have achieved what I have. I’ve also made loads of great friends and really enjoyed my time at the college.

Lizaveta Sinkerich, A Level student

The teaching has been really good, I’ve loved all of my teachers, they’ve all been really nice and supportive.

Jodie Hook

There are lots of people at the college, each studying a diverse range of courses, people from all different areas come to study here, it creates a sense of community, there is a huge social aspect to college life across all courses.

Lee Backhouse, BTEC student