Air Cabin Crew Courses

British Airways have produced a very interesting and informative television series called “A Very British Airline”. This programme will introduce you to various jobs within the airline and hospitality industries.

Please watch all three episodes and take notice of how dedicated and professional the staff are in their initial training course with British Airways, then answer the questions listed below. Please also observe the uniform standards as you will be required to wear a uniform on your new course.

1. Describe the professionalism of the new British Airways recruits.
2. Explain how their new British Airways uniforms make the new recruits feel.
3. Explain the British Airways standards of uniform, hair and makeup.
4. Pick out and describe three good examples of customer service that the new recruits have had to respond to in the challenges set in their training.

Episode 1

Episode 2

Episode 3