Availability & Details

Principles of Customer Service - Level 3 Distance Learning Havant - Skills Network HD1-CUSE3C/C01
Venue Online Type of study Online Learning	Dates Flexible () Examination board NCFE	Fees Course Fee Advanced Learning Loan - Course Fee Overseas - Exam Fee Overseas -

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Overview

You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.

Entry Requirements

There is an expectation that learners would have a minimum of Level 1 English or skills at that level prior to enrolment. To enrol on this Adult Learning course you must be aged 19 years or over.

Structure

On this online course, you will study the following units:

Understand the customer service environment
Principles of business
Understand how to resolve customers’ problems and complaints
Understand customers and customer retention
Understand how to monitor customer service interactions and feedback
Understand how knowledge, resources and service partnerships are used to support customer service delivery
Understand equality, diversity and inclusion in the workplace

Teaching & Learning

All learning will take place using an interactive distance learning platform with a virtual tutor and an HSDC assessor, who will be on hand for any queries and will mark your assessments and provide you with feedback.

Assessment

You will be assessed through online assessments.

Progression

Upon completion of this course, you will be ready for the workplace and will have the much-needed skills for any job which involves working with customers in roles such as a Customer Service Manager, Customer Service Coordinator or a Customer Service Supervisor.

There are lots of people at the college, each studying a diverse range of courses, people from all different areas come to study here, it creates a sense of community, there is a huge social aspect to college life across all courses.
Lee Backhouse, BTEC student

I’m very, very happy, I didn’t expect to do so well. The College has been helpful and supportive. I loved my courses, and the teachers were really good – every single one of them. The facilities are great, but it’s the staff that really make this place.
Matthew Randell, A Level student

My time at the college was definitely life changing, I have learnt a lot of new skills, and obviously it’s a completely new experience. The support was great, there was always people there to help and try make it as easy as they can for you. The college is really fantastic, it has helped me on the way to get to what I want to achieve within my career goals.
Erin Morgan, BTEC student

Customer Service Level 3 Certificate

Distance Learning Level 3 Certificate