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Hospitality Supervision & Leadership Level 3

Level 3 Diploma

a student serving in the college restaurant

Availability & Details

Hospitality Supervision and Leadership - Level 3 Diploma SFY-HOSL3D/C01

Venue
South Downs Campus

Type of study
Vocational

Dates
Academic Year 2026-27 (1 year)

Examination board
City & Guilds of London Institute

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How to apply

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Overview

This is a nationally recognised qualification and is based on National Occupational Standards, which are standards written by employers and experts in your industry. When you achieve your qualification, it will prove that you can work to the standards expected by employers in your industry.

Your qualification will show you are competent to do a job and have the skills, knowledge and understanding needed to do it well. This course will prepare you for employment in supervision and leadership roles. It covers the makeup of the hospitality industry, communication, leading a team, supervision of customer service, stock control and the effective use of resources.

Five GCSEs at Grade 4 and above including English Language or Mathematics. Ideally, you should have achieved a full level 2 catering qualification to progress onto this course. Some experience in the hospitality industry would be beneficial, but not essential.

Whilst working, leading and supervising in our award-winning restaurant, you will achieve your qualification by completing five core units:

  • Lead a team to improve customer service
  • Develop productive working relationships with colleagues
  • Provide leadership for your team
  • Contribute to the control of resources
  • Maintain the health, hygiene, safety and security of the working environment

You also choose a number of optional units from a wide range that includes:

  • Supervise reception services
  • Provide learning opportunities for colleagues
  • Contribute to the development of a wine list
  • Contribute to promoting hospitality services and products

Practical assessments will take place at HSDC South Downs within our realistic working environment, restaurant 74South and our Pantry74 retail outlet. College-based observations, witness testimonies, work products, questioning, and discussion are submitted to your portfolio.

This course requires you to purchase a uniform and kit and we include trips to enhance your learning and experience of industry. All of these costs will be explained at interview and students in receipt of financial assistance will be supported with these costs.

After completing this course you can progress into an apprenticeship or full time employment.


My experience at the college has been really good, it’s been really rewarding, all the lecturers were so lovely and supportive there’s no way I could have done it without them - the teaching has been outstanding.

Lucie Brooks, A Level student

I’m very, very happy, I didn’t expect to do so well. The College has been helpful and supportive. I loved my courses, and the teachers were really good – every single one of them. The facilities are great, but it’s the staff that really make this place.

Matthew Randell, A Level student

The teaching and support was absolutely brilliant, they couldn’t have done anything more or anything better, if I had any questions my lecturers would always stay behind to help me if I needed it and their emails were always open, it was second to none. This college is the best by far.

Amber Searle, BTEC student