Lost bus/train passes or change of address

What to do if you lose your bus/train pass

  • Phone Student Travel & Support on 023 9279 7991 (option 3) to report the pass lost and to see if it has been found and returned to the College.
  • Make sure your mobile number is up to date on our database so that you can be contacted if your pass has been found.
  • One replacement bus pass is permitted per academic year for a small fee; any other replacement passes will be at full cost
  • One replacement train pass is permitted per term – the cost of a replacement is currently £10.

If you received a bus/train pass purchased for you by the College, please contact Student Finance & Travel Support. We can advise you how to order a replacement and how to make your payment.

If you ordered your bus pass online directly from the bus company please contact them on:

First Group (£20 replacement fee)
Contact First UK bus Ticketing on 01282 688169. Lines are open weekdays 9am-5pm

Stagecoach (£25 replacement fee)
Contact Stagecoach on 0345 810 1000 (the number on the back of the Smartcard). Lines are open Mon – Sun 8am-10pm

All students must pay for their own travel until the replacement is received.

Change of Address:
If you change your address, please speak to a Student Finance and Travel Advisor who can ensure that you have the right pass for the area you want to use it in.

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