Lost bus/train passes or change of address

If you received a bus/train pass purchased for you by the College, please contact Student Travel & Support. We can advise you on how to order a replacement and how to make your payment.

• Phone Student Travel & Support on 023 9279 7991 (option 3) to report the pass lost and to see if it has been found and returned to the College
• Make sure your mobile number is up to date on our database so that you can be contacted if your pass has been found
• Replacement Stagecoach smartcards can be ordered using the following methods:
  • Log on to your Stagecoach online account and report the bus pass lost by completing their ‘lost ticket form’ (on the Stagecoach App – Menu – More – Help & FAQ’s – Tickets – Lost Ticket Form)
  • Phone the Stagecoach Smartcard helpline on 0345 810 1000
• First Bus Passes – your First Bus pass will be on your mobile phone, therefore, you can no longer lose your pass or have to pay for replacements. If you lose or change your phone, just download the mTicket App to the new phone, log in to your account, press ‘refresh’ and your ticket is reloaded – make sure you are connected to a WiFi source when you do this. If you have any questions, or you find that your mTicket does not work, please contact the First Bus mTicket helpline on 03300 947 577 (lines are open Mon-Fri, 8am – 6pm).
• Lost train passes can be replaced by speaking to a Student Travel & Support Advisor.

All students must pay for their own travel until the replacement is received.

If you change your address, please speak to a Student Travel & Support Adviser who can ensure that you have the right pass for the area you want to use it in.