If you received a bus/train pass purchased for you by the College, please contact Student Travel & Support. We can advise you how to order a replacement and how to make your payment.
If you ordered your bus pass online directly from the bus company please contact them as follows:
As your First Group bus pass will be on your mobile phone, you can no longer lose your pass or have to pay for replacements. If you lose or change your phone, just download the mTicket App to the new phone, log in to your account, press ‘refresh’ and your ticket is reloaded. If you have any questions, or you find that your mTicket does not work, please contact the First Bus mTicket helpline on 03300 947 577 or email email@example.com.
Stagecoach (£25 replacement fee)
Contact Stagecoach on 0345 810 1000 (the number on the back of the Smartcard). Lines are open Mon – Sun 8am-10pm
All students must pay for their own travel until the replacement is received.
Change of Address:
If you change your address, please speak to a Student Travel & Support adviser who can ensure that you have the right pass for the area you want to use it in.