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This exciting and engaging course is ideal for those wishing to work in an information, advice or guidance role, such as a Careers Advisor, Counsellor, Customer Service or Help Desk Advisor and with a range of employers such as local authorities, careers advice services, voluntary sector organisations, student services, citizen advice service and housing associations.
There is an expectation that learners would have a minimum of Level 1 English or skills at that level prior to enrolment.
Information, advice or guidance in practice
The aim of this unit is to provide an understanding of the differences between information, advice and guidance and the requirements of different clients and how these could be met. It will also help learners to gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record keeping.
Developing interaction skills for information, advice or guidance
The aim of this unit is to provide an understanding of how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills. It will also help learners to gain knowledge of the impact of values, beliefs and attitudes on the interactions and the importance of confidentiality and impartiality. It will also help learners to identify personal strengths and development needs.
Signposting and referral, in information, advice or guidance
The aim of this unit is to provide an understanding of the difference between signposting and referrals, when it is appropriate to refer or signpost an individual organisation`s procedures. It will also help you to gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating signposting and referrals.
Information, advice or guidance context
The aim of this unit is to provide an understanding of information, advice or guidance in the context of your own practice and a specific group of clients, exploring different ways of assisting clients to explore and make choices. It will also help learners to gain knowledge on discriminatory practices and behaviours affecting specific client groups, barriers and how to overcome them.
Skills for advice providers
The aim of this unit is to provide an understanding of the purpose and process of an advice interview, including the relationship between client and advisor, the advisors role, stages of the advice interview and client confidentiality. It will also help you to gain knowledge of social policy in advice work and sources of information, negotiating effectively on a clients behalf and support and action planning.
Once you have enrolled on the course, you will be allocated a tutor and assigned to your learning platform. Induction will follow and then you will be able to commence your course.
You will be assessed by submitting individual units of work and receive feedback for each unit as you progress. There is no final exam.
This course is free to all learners.
On completion of this course you will be workplace ready or have enhanced your existing work skills. You could progress on to any other distance learning course or look into Level 3 options.
