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This flexible online course is designed to help you build confidence and practical skills in customer service essential in a wide range of industries. Whether you’re returning to work, changing careers or looking to improve your communication in a current role, this course provides the knowledge and tools to deliver excellent customer service in any setting.
There is an expectation that you would have a minimum of Level 1 English or skills at that level prior to enrolment. To enrol on this Adult Learning course you must be aged 19 years or over.
Customer service principles, The customer service environment, Developing customer service skills, Legislation for customer service.
Once you have enrolled on the course, you will be allocated a tutor and assigned to your learning platform. An induction will follow and then you will be able to commence your course.
You will be assessed by submitting individual units of work and will receive feedback for each unit as you progress. There is no final exam.
On completion of this course, you will be ready for the workplace or have enhanced your existing work skills. You could progress on to any other distance learning course or look at the Level 3 options.
The staff that will be supporting you through this course have sector expertise.
