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Principles of Customer Service 4

Distance Learning Level 3 Certificate

a women serving a customer their coffee

Principles of Customer Service 4

Distance Learning Level 3 Certificate

Availability & Details

Principles of Customer Service - Level 3 Distance Learning Havant - Skills Network HD1-CUSE3C/C01

Venue
Online/Distance Learning

Type of study
Part Time

Dates
()

Examination board
NCFE
 Fees
Course Fee Advanced Learning Loan 724.00
Course Fee Overseas 647.00
Exam Fee Overseas 77.00

How to apply

Contact us

Fees Explained

Overview

You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.

94% of online learners achieved in 2018/19

Ideally you will have completed Level 2 Customer Service or be able to demonstrate skills at this level.

On this online course, you will study the following units:

  1. Understand the customer service environment
  2. Principles of business
  3. Understand how to resolve customers’ problems and complaints
  4. Understand customers and customer retention
  5. Understand how to monitor customer service interactions and feedback
  6. Understand how knowledge, resources and service partnerships are used to support customer service delivery
  7. Understand equality, diversity and inclusion in the workplace

All learning will take place using an interactive distance learning platform with a virtual tutor and an HSDC assessor, who will be on hand for any queries and will mark your assessments and provide you with feedback.

You will be assessed through online assessments.

Upon completion of this course, you will be ready for the workplace and will have the much-needed skills for any job which involves working with customers in roles such as a Customer Service Manager, Customer Service Coordinator or a Customer Service Supervisor.

“HSDC provided me with the opportunity for autonomous study and the choice of subjects that I wanted to study, which helped me develop relevant knowledge as well as relevant skills for the workplace.”

Lucas Ratcliffe, A Level and CTEC student

This is a really good college, and it is definitely somewhere you can achieve your dreams.

Yolanda Stemp, BTEC student

There are lots of people at the college, each studying a diverse range of courses, people from all different areas come to study here, it creates a sense of community, there is a huge social aspect to college life across all courses.

Lee Backhouse, BTEC student