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A Funeral Director has overall responsibility for the client and the deceased by arranging, conducting, and managing the funeral. They will act as a role model, mentor, and coach to the team, and liaise with a wide range of other organisations and services on behalf of the client to deliver the funeral. On the day of the funeral, a Funeral Director briefs and leads the team and is the central point of contact in addition to coordinating and escalating feedback.Creating and developing sensitive working relationships with clients and stakeholders such as suppliers, the police, coroners, and medical personnel is a key part of the role. Funeral Directors are the first point of contact for colleagues regarding specialist funeral services such as exhumation, bequeathal, repatriation, military funerals, burial at sea, and multiple funerals. Day-to-day operations include planning and coordinating arrangements and resources for funerals; overseeing pre-funeral checks; ensuring the funeral meets the needs of the client; assisting in the preparation and presentation of coffins and the deceased; delivering third-party products and services; pre-need and aftercare services. Funeral Directors must act as an ambassador by upholding the reputation and professional image of the business and actively develop relationships within the local community. They will converse with local customs and practices (all denominations and faiths) and utilise market data to become the funeral director of choice in the area. Funeral Directors will work out-of-hours on a rota basis and cover a variety of roles within the funeral sector both on and off-site.
Our expectation is that all Apprentices should already possess English and Mathematics GCSE grade 2/3 or equivalent. However, we will consider applicants without these grades subject to an initial assessment with one of the Apprenticeship Team.
This is a fully work-based Apprenticeship. Full delivery of the Apprenticeship takes place with your Apprenticeship Assessor visiting you and your Mentor in your place of work on a monthly basis.Typical Course Duration: 12 months.
Apprentices can be upskilled by work-based learning/assessment and vocational “on and off the job training”. This is always dependent on the course, the preferences of the business, and the wishes of the learner.
Apprentices will be assessed to the Apprenticeship standard using three discrete assessment methods:1. Knowledge test2. Simulated scenario3. Professional discussionThe assessments are synoptic and take a view of the overall performance of the Apprentice in their specific job role. The assessment activities can be completed in any order within the 3-month end-point assessment period. All assessment methods are equally weighted in their contribution to the overall grade.
If you work for a large organisation, you could be promoted to branch, area or regional manager.With experience and training, you could become a tutor and teach others how to become a Funeral Director.
